A new survey that was conducted by the technology website Accenture discovered that most consumers would like integrated tech support that is available from one easy online source which is why it may be time to think about integrating a live support software for open source applications into your website so that your consumers can get everything they want from one location. After all, why should they have to head anywhere else for the support they need if they can find the aid that they need in one easy location by utilizing an open source live help chat.
One benefit of using the open source live help on your website if you are technology based is that it will help build confidence in the products that you are selling to your consumers or the services that you are offered. If they see upon arrival that you offer them easy to use live chat software for open source applications on your website it will reassure them to purchase the product since they know that they can find help with the products or services right away on your website.
In other words, by offering your consumers an easy to find and easy to use source of aid with the services or products that you have to offer you will reinforce their decision to purchase from you. This is especially true when it comes to consumers who are not tech savvy who know that they will most likely need aid. By offering them access to an open source live support chat they will not have to worry about having any problems since they know exactly how to find flawless and easy help to their problems if they have any which will help settle their mind.
Of course, your tech savvy shoppers are also going to welcome the open source live help as well as a positive sign because they will expect it from any website that they choose to visit. Due to the fact that they know about the fact that live chat software for open source applications is out there they will expect to see it on any true professional technical website. Therefore, the absence of it will actually deter them from making a purchase which is why you need to consider having an open source live chat just as a sign of your professional nature.
As part of the Accenture survey, regular mobile and computer users were asked if they liked to receive aid from a single company source instead of from multiple sources which could include email support or phone support. Out of those surveyed by Accenture, 63% of the ‘super users’ answered yes. In order to be considered a super user the survey taker had to own 14 or more different gadgets proving that those who are technically skilled expect to see services such as open source live chat to assure them that they can get everything they want in one point of purchase.
Outside of this fact, another 36% of the super users responded that they would want to work with someone via live help software for open source applications in order to get their problems solved quickly and easily. In fact, some people said they would even pay for the service which would make your free technical support provided via the open source live support chat an invaluable way to give your customers the service they want in a timely and efficient manner to help make their purchase experience an even more positive one.
Alan Jones currently manages the Marketing Operations of Web Site Chat ( http://www.websitechat.net ), the developers of a State of the Art Live chat software.
Article Source: http://EzineArticles.com/expert/Alan_R._Jones/540493